The Glow Company Postage Policy - What You Should Know
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Postage Policy

CalmStore Limited / Glowco International Pty Ltd


General Information

  • All orders are processed within 1-3 business days.
  • If there is a significant delay in shipment, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order are calculated and displayed at checkout.
  • Estimated delivery times will be provided after placing your order. Please note that delivery times are estimates and not guaranteed.

Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s).
  • Tracking numbers will be active within 24 hours.

Customs, Duties, and Taxes

  • CalmStore Limited / Glowco International Pty Ltd is not responsible for customs duties or taxes applied to your order.
  • All fees imposed during or after shipping (e.g., customs, duties, taxes) are the customer’s responsibility.

Damages

  • We are not liable for products damaged or lost during shipping.
  • If your order arrives damaged, please contact the shipment carrier to file a claim.

Returns & Refunds

  • Please refer to our Return Policy on the website for details on returns and refunds.

Thank you for choosing CalmStore Limited / Glowco International Pty Ltd for your health and wellness needs. If you have any questions about this policy or require assistance, please contact us at:

Email: shop@theglowcompany.co

Policy last updated: 08/01/2025

We Are Glowco

At Glowco, since 2015, our mission has been clear - improving lives by addressing common issues like insomnia, anxiety, and stress. We're committed to natural solutions that promote overall well-being.

With over 10 years of development and the trust of thousands of satisfied customers, our leading products, Calmcarry and the Calmy weighted blanket, are here to make your life better.